uptime.sla
99.9%
production · multi-cloud
whoami
Head — IT & Aftercare
V4One · AWS · Azure
500+ endpoints · 41% cost saved
V4One · AWS · Azure
500+ endpoints · 41% cost saved
KOLKATA, IN — OPEN TO NEW CHALLENGES
CLOUD & INFRASTRUCTURE EXPERIENCES
Jit Saha — 8+ years turning racks of cable into living cloud systems. From the network floor of Taj Bengal Hotel to architecting multi-cloud MSP platforms at V4One.
scroll
AWSAZUREVPC DESIGNIAM GOVERNANCEWINDOWS SERVERCCNAPFSENSESONICWALLOFFICE 365SLA 98%+
01 // trajectory
FROM CABLES
TO CLOUDS
Jul 2025 — Present · 1 yr
V4One
Head — IT & Aftercare
Departmental oversight: defining and executing the strategic roadmap for IT and Aftercare to align with overall business goals. Multi-cloud (AWS + Azure) production at 99.9% uptime, L3 troubleshooting, VPC design, IAM governance.
Aug 2024 — Jun 2025 · 11 mos
V4One
Manager — IT & Aftercare
Managing a team of 10-15 employees in Aftercare. Top-notch technical support to clients, escalation handling, project team management, customer escalation management.
Aug 2023 — Jul 2024 · 1 yr
V4One
Manager — Desk Support
Managing the Aftercare Desk. Office 365 administration at MSP scale, ticket workflow, team coordination, and service quality management across the client base.
Mar 2022 — Jul 2023 · 1 yr 5 mos
V4One
Subject Matter Expert · IT Administrator
Office 365 Admin, MS-Server 2016/2019/2022, Active Directory, endpoint security (Kaspersky & Microsoft Endpoint), IT training, remote support, VoIP phones, IT security, CCTV (Hik-Vision).
Jan 2022 — Feb 2022 · 2 mos
V4One
Network Engineer
Joined as Network Engineer · promoted to SME after just one month. Microsoft Exchange, network operations, and infrastructure foundations.
May 2020 — Jan 2022 · 1 yr 9 mos
Wipro
L2 Support — Senior Associate
On-site senior L2 support for enterprise clients. Active Directory, escalation handling, root-cause analysis, ticket lifecycle ownership and CSAT performance.
May 2019 — May 2020 · 1 yr 1 mo
Wipro
L2 Support — Associate
Remote Support Engineer for BestBuy-Geek Squad (US-based). Troubleshooting software, printers, home wireless devices, email — high-volume US customer support.
Oct 2017 — May 2019 · 1 yr 8 mos
Microsense Private Limited
Network Administrator · Taj Bengal Hotel
Configuring and managing L2/L3 switches and routers, wireless APs/boosters, MS-Server 2012 (Active Directory & backup), network printers and email — where it all started.
02 // the stack
TECHNICAL
ARSENAL
AWS — VPC · EC2 · IAM
Azure — AD · VM · Storage
Windows Server
Active Directory
Group Policy
PfSense
SonicWall
VPN & Firewalls
Kaspersky
MS Defender
Linux — 15+ servers
Office 365 Admin
Exchange & Teams
SLA / KPI — 98%+
Atera
NinjaOne
ConnectWise
DR & BCP
Team Leadership
Cloud Migration
03 // proof of work
CERTIFIED
& AWARDED
☁️
AWS Cloud Practitioner
Amazon Web Services
☁️
AWS Cloud Practitioner Essentials Day
Amazon Web Services
🌐
CCNA — Network & Routing
Cisco
🪟
MS-900 · M365 Fundamentals
Microsoft
🖥️
Windows Server 2019
Microsoft
🤖
Google AI Certified
Google
⌨️
Claude Code 101
Anthropic
📋
Google Project Management
Google — Foundations
🔥
PfSense Firewall
Netgate
🛡️
Kaspersky Endpoint Security Cloud
AT040.80
🛡️
Kaspersky Security Center Cloud Console
AT402.12
📞
Yealink Certified IP Phone Engineer
Yealink
☎️
Yeastar Certified Cloud Associate
Yeastar
🔌
Grandstream Certified Specialist
Networking Solution
🔐
Zyxel Certified Network Associate
Security
December 2024
Leadership Excellence
Team Management & Business Growth — leading the aftercare team to new heights of client satisfaction.
January 2023
Outstanding Contribution
Exceptional work in IT Support & Onboarding — recognised for going beyond the call of duty.
04 // transmission
LET'S BUILD
SOMETHING →
SOMETHING →